My order is marked"delivered", but I never got my box?Updated 2 months ago
We know how frustrating and confusing this can be! Sometimes mail carriers mark a package as “delivered” before it actually reaches its final destination. In many cases, the box will arrive a day or two later.
Here’s what to do before contacting our support team:
Double-Check Your Shipping Address:
Make sure your address is 100% correct, including apartment or street numbers—sometimes even a small mistake can cause delivery issues.Check with Neighbors:
Packages are occasionally delivered to a nearby address by mistake. A quick check with neighbors might solve the mystery!Look at Your Mail Center (Apartments):
If you live in an apartment or have a mail center, check in with them to see if they’re holding your box.Contact Your Local Post Office:
Reach out to your local post office to ask about your package’s whereabouts.Wait 1 Business Day:
It’s common for boxes to arrive within 24 hours of being marked as delivered. Give it a little extra time to show up.
Still no box?
If none of these steps solve the issue, please reach out to us. We’ll work with you to make it right and ensure your bird gets their goodies.